Linkaload is operated by Hire Solutions Limited.
Version 1.0 · Last updated: 30 May 2025 · Governing Law: New Zealand
Linkaload is a freight and backload marketplace operated by Hire Solutions Limited. This Privacy Policy explains how we collect, use, store and share personal information when people use the Linkaload website, app, marketplace, booking tools, payment tools, messaging features and tracking features.
By using Linkaload, you agree to this Privacy Policy.
Linkaload is operated by:
Hire Solutions Limited New Zealand
For privacy questions, users can contact us through the contact details shown on the Linkaload website or app.
We may collect personal information when users create an account, post a load, browse loads, contact another user, make a booking, complete a payment, upload documents, use tracking features or contact support.
This information may include:
We do not store full card details on Linkaload. Card payments are processed securely by Stripe.
We collect and use information to:
Linkaload is a marketplace, so some information must be shared between users to allow freight bookings to happen.
For example:
Users must only use this information for the purpose of arranging and completing the freight job.
Linkaload uses Stripe for payment processing.
When a user makes a payment, Stripe may collect and process payment information. Linkaload may receive transaction information such as payment status, booking reference, customer ID, connected account ID, payout status and payment confirmation.
Linkaload does not store full credit card numbers.
Stripe has its own privacy and security practices, and users may also be subject to Stripe's terms and privacy policy when using payment features.
Linkaload may use location and tracking features to help shippers and transporters manage bookings and deliveries.
This may include:
Location data is only used for marketplace, booking, tracking, safety, support and dispute resolution purposes.
If live tracking is used, it should only be active for the relevant booking or delivery period.
Users may upload photos of loads, freight, vehicles, documents, proof of pickup, proof of delivery or damage.
Uploaded content may be visible to relevant users involved in a booking and to Linkaload administrators for support, safety, compliance and dispute resolution.
Users must not upload content they do not have the right to share.
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure.
Access to personal information should be limited to users, administrators and service providers who need it for legitimate platform purposes.
No online system can be guaranteed completely secure, but we aim to use reasonable safeguards appropriate for the type of information we hold.
We keep personal information only for as long as reasonably needed for the purpose it was collected, including to operate the platform, manage bookings, comply with legal and tax obligations, resolve disputes, prevent fraud and maintain business records.
Some booking, payment and transaction records may need to be kept for legal, accounting or compliance reasons.
We may share information with:
We do not sell users' personal information.
Linkaload may use cookies, analytics tools or similar technologies to help the website and app work properly, improve performance, understand usage and protect against fraud or misuse.
Users may be able to control cookies through their browser settings.
Users may request access to personal information we hold about them.
Users may also ask us to correct information if they believe it is wrong, incomplete or out of date.
Requests can be made through the contact details shown on the Linkaload website or app.
Users may request account deletion or removal of personal information.
Some information may need to be kept where required for legal, tax, accounting, fraud prevention, dispute resolution or legitimate business record purposes.
Users are responsible for keeping their account login details secure.
Users must make sure the information they provide is accurate and up to date.
Transporters are responsible for ensuring they hold the correct licences, insurance, vehicle compliance and authority to complete any freight work they accept.
Linkaload is intended for business and freight marketplace use and is not intended for children.
We may update this Privacy Policy from time to time.
The updated version will be posted on the Linkaload website or app with the latest update date.
For privacy questions, access requests or correction requests, users can contact Linkaload through the contact details shown on the website or app.
Linkaload is operated by Hire Solutions Limited.
Linkaload uses AI-assisted operational tools to manage platform operations and improve service quality. These tools operate under strict data protection controls in accordance with the New Zealand Privacy Act 2020. Personal information including contact details and payment information is never exposed to AI systems. All AI-assisted actions are logged and auditable.